FAQ
What does Kixcustomz sell?
Kixcustomz offers fashion apparel, accessories, custom and personalized products, and printed merchandise.
Our selection may include both standard retail products and products that are customized, printed, personalized, or prepared after an order is placed.
Are all products custom made?
No. Some products are standard retail items, while others may be customized, personalized, printed, or made to order.
Please review the individual product description before purchasing.
How do I know when my order has shipped?
Once tracking information becomes available, a shipping confirmation will be sent to the email address used when placing your order.
Why hasn't my tracking information updated?
Tracking information may take some time to appear after the package has been transferred to the shipping carrier.
Carrier scans and tracking updates may also be delayed while a shipment is in transit.
Can I change my order after placing it?
Please contact us as soon as possible at support@kixcustomz.com.
We will try to accommodate changes when possible. However, changes may not be available after an order has entered production, customization, printing, or fulfillment.
Can custom or personalized products be returned?
Custom, personalized, printed, and made-to-order items may have different return conditions because they are prepared specifically for each customer.
Please review our Refund & Return Policy for full details.
What if I receive a damaged or incorrect product?
Please contact support@kixcustomz.com with your order number, a description of the issue, and clear photos of the product.
Our support team will review the case and assist you.
How do I contact Kixcustomz?
Email: support@kixcustomz.com
Phone: +1 (928) 543-9399