Refund & Return Policy
Refund & Return Policy
We want every customer to receive the correct product in the expected condition.
Our return and cancellation terms may vary depending on whether the product is a standard retail item or a custom, personalized, printed, or made-to-order item.
15-Day Return Policy
For eligible standard products, you may request a return within 15 days of receiving your order.
To qualify for a return, the product must generally be:
- Unused and unworn
- In its original condition
- In its original packaging
- Accompanied by proof of purchase or an order number
Please contact us before returning any product. Items sent back without first contacting our support team may not be accepted.
Custom, Personalized & Printed Products
Some products are customized, personalized, printed, or prepared specifically for an individual customer.
For these products, cancellation requests must be submitted within 24 hours of placing the order.
After the 24-hour cancellation window, the order may have already entered production, printing, customization, or preparation and cancellation may no longer be possible.
Once production has started, custom or personalized products are generally not eligible for return due to a change of mind.
This does not affect your right to contact us if the product arrives damaged, defective, incorrect, or materially different from what you ordered.
Order Cancellations
For standard products, please contact us as soon as possible if you need to cancel your order.
For custom, personalized, printed, or made-to-order products, cancellation requests should be submitted within 24 hours of purchase.
We cannot guarantee cancellation once an order has entered production or fulfillment.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging when relevant
Our support team will review your request and provide an appropriate resolution.
Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will normally be issued to the original payment method.
Please note that banks and payment providers may require additional time to process and display the refund.
Return Shipping
Customers should contact our support team before sending any return.
Return instructions and the appropriate return address will be provided after the return request has been reviewed.
Please do not send returns to our registered business address unless specifically instructed by our support team.
Contact Us
To request a return, cancellation, refund, or assistance with a damaged or incorrect product, contact:
Email: support@kixcustomz.com
Phone: +1 (928) 543-9399
Please include your order number when contacting us.
Kixcustomz.com is owned and operated by Westbridge Commerce LLC.