Shipping Policy
Shipping Policy
At Kixcustomz, we work to process, prepare, and ship customer orders as efficiently as possible.
Order Processing
Orders are typically reviewed and processed within 1–2 business days after they are placed.
During this stage, we verify the order details, selected product, size or variant, shipping information, and any applicable customization details.
Preparation & Production Time
After the initial order processing stage, products typically require an additional 3–5 business days for preparation before shipment.
This may include product sourcing, preparation, printing, customization, quality inspection, or packing depending on the item ordered.
Custom, personalized, printed, and made-to-order products may occasionally require additional preparation time.
Shipping Time
Estimated shipping time after an order has been prepared is:
7–12 business days
Orders may arrive earlier depending on the destination, carrier, and shipping conditions.
Please note that delivery estimates are not guaranteed. Shipping times may be affected by carrier delays, customs processing, weather, peak seasons, or other circumstances outside our direct control.
Estimated Order Timeline
A typical order follows this timeline:
- Order processing: 1–2 business days
- Product preparation / production: approximately 3–5 business days
- Shipping: approximately 7–12 business days
Some orders may be completed and delivered sooner.
Tracking
Once your order has shipped and tracking information becomes available, a shipping confirmation will be sent to the email address associated with your order.
Tracking information may take some time to update after the package has been transferred to the carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an error in your shipping address, please contact us as soon as possible.
We cannot guarantee that shipping information can be changed once an order has entered production, fulfillment, or has already shipped.
Delayed Packages
Carrier delays may occasionally occur.
If your tracking information shows an unusual delay, please contact our support team and we will help review the shipment.
Contact Us
For shipping-related questions, please contact:
Email: support@kixcustomz.com
Phone: +1 (928) 543-9399
Please include your order number when contacting us.