Shipping & Returns

We aim to prepare and deliver every order as efficiently as possible.

Processing: 1–2 business days
Custom product: 4–6 business days
Delivery: 7–10 business days (may be delayed 1–3 days during holidays)

Custom, personalized, printed, or made-to-order items may require additional preparation time.

Orders may arrive earlier depending on the destination, carrier, and shipping conditions.

Once your order has shipped, tracking information will be sent to the email address used at checkout.

Please allow some time for the carrier to display the first tracking update.

Eligible standard products may be returned within 15 days of delivery ( excluding hand-painted items ).

Custom, personalized, printed, or made-to-order products may have different cancellation and return conditions.

For full details, please review our Refund & Return Policy.

If you have questions about your order, shipping, or delivery, please contact us and include your order number.

Email: support@kixcustomz.com
Phone: +1 (928) 543-9399

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